Privacy Policy

1. Introduction

StoreAsk ("we," "our," or "us") operates the StoreAsk platform at storeask.co. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our service. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site or use the service.

2. Information We Collect

We collect information in the following ways:

Personal Information: When you join our waitlist or create an account, we collect your email address and, optionally, your Shopify store URL. If you contact us, we may also collect your name and any information you choose to provide.

Store Data: When you connect your Shopify store, we access your store data through the Shopify API using read-only permissions. This may include order data, product information, customer data, and analytics. We never modify your store data.

Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. We use this information to analyze trends and improve our service.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our service
• Process your queries and deliver analytics insights about your store
• Send you updates about our service, including launch notifications and product updates
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve our service
• Detect, prevent, and address technical issues and security threats

4. Data Security

We take the security of your data seriously. All data transmitted between your browser and our servers is encrypted using TLS (Transport Layer Security). Your store data is encrypted at rest using AES-256 encryption. We access your Shopify store using read-only API permissions, meaning we can never modify, delete, or alter your store data. Our infrastructure is hosted on secure, SOC 2-compliant cloud providers.

5. Data Retention

We retain your personal information only for as long as necessary to provide you with our service and as described in this Privacy Policy. We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. When you delete your account, we will delete your store data within 30 days. Anonymized, aggregated data that cannot be used to identify you may be retained indefinitely for analytics purposes.

6. Third-Party Services

We may use third-party services that collect, monitor, and analyze data to help us improve our service. These third parties have their own privacy policies addressing how they use such information. We do not sell, trade, or rent your personal information to third parties. We may share anonymized, aggregated data with partners for industry analysis, but this data cannot be used to identify you.

7. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information and store data
• Object to processing of your personal information
• Request a copy of your data in a portable format
• Withdraw consent at any time where we rely on consent to process your information

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

Our service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].